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Mapping the Dutch AI Landscape: Key insights from our latest report

Mapping the Dutch AI Landscape: Key insights from our latest report

The Dutch AI sector is evolving at a remarkable pace, with many new tools and companies emerging every year. But where are these AI innovations taking place, which industries are leading the way, and which companies are gaining the most traction?

Why we started RankmyAI

Why we started RankmyAI

When AI tools like ChatGPT exploded in 2023, tracking the fast-changing landscape became a challenge. We built RankmyAI to bring structure with data-driven rankings and insights—cutting through hype and showing AI’s full impact. This is just the beginning, and we’re excited to make AI insights more transparent, accessible, and valuable.

Ranking February 2025

Call & contact centre management

The RankmyAI Call & Contact Center Management Ranking presents the top 25 AI tools from our Overall ranking focusing on call & contact center management.

These AI tools are designed to enhance the efficiency and effectiveness of call and contact centers by automating, streamlining, and optimizing various processes. Broadly, they assist in tasks such as automatically routing calls, providing real-time analytics and insights, and facilitating better human-agent interactions through sentiment analysis and transcription services. Their primary applications involve improving customer service operations, reducing wait times, and enhancing the overall customer experience by integrating with existing customer relationship management (CRM) systems.

The green up and red down arrows indicate how many positions a tool has increased or decreased compared to the previous month's ranking. A grey dash means the tool's position has remained unchanged.

Dialpad Dialpad is an AI-powered customer communications platform providing voice, video conferencing, virtual contact center, and more, enhancing business communications.

Kore.ai Kore.ai is a leading platform for AI-driven customer and employee experience optimization, utilizing generative and conversational AI to automate and enhance interactions across multiple channels.

Rasa Rasa is a conversational AI platform enabling enterprises to develop advanced AI assistants using a no-code interface, ensuring comprehensive brand control and adherence to compliance standards, thereby optimizing operational efficiency.

Parloa Parloa offers a robust AI Agent Management Platform designed for contact centers to automate and enhance customer interactions using autonomous AI agents, providing real-time translation and AI-generated response suggestions.

Hyro An adaptive communication platform optimizing healthcare workflows by automating 85% of repetitive tasks, leveraging AI assistants and analytical insights across various channels, enhancing patient engagement.

Helpkit HelpKit transforms Notion documents into a seamless professional knowledge base, offering custom domains, SEO optimization, and an embedded help widget to improve customer support.

[24]7.ai [24]7 Engagement Cloud is an AI-powered platform designed to enhance customer experience across various touchpoints, offering end-to-end solutions from acquisition to retention.

Xpeacho Xpeacho is a text-to-speech platform offering multiple languages and voices, suitable for creating professional audio content. Users benefit from flexible pricing models and various SSML voice effects.

AmplifAI Solutions AmplifAI leverages AI-driven strategies to enhance contact center performance by integrating complex data and optimizing coaching, recognition, and gamification processes.

Bigly Sales Bigly Sales is an AI-driven call center solution that automates customer interactions, reduces operational costs by up to 90%, and enhances lead conversion through multilingual support and multi-channel integration.

Dasha Dasha.AI is a voice and text AI platform for developers, allowing creation of realistic AI agents. It supports 30+ languages, integrates seamlessly with existing systems, and offers high scalability and customization through its proprietary DashaScript.

JustAI Just AI offers conversational AI platforms and generative AI tools for businesses, enhancing automation and communication through advanced voice and text technologies.

opendialog.ai OpenDialog's AI Agent Management System simplifies building, managing, and scaling AI agents with a focus on safety and transparency, suitable for regulated industries seeking operational efficiency.

OneReach.ai OneReach is a no-code platform for creating multimodal AI agents that enhance digital interactions for enterprises, supporting diverse workflows and communication channels.

Emlo Emotion Logic utilizes Layered Voice Analysis to deliver genuine emotion detection, enhancing business intelligence by deciphering unspoken emotions. Its API facilitates seamless integration across various applications.

Helpcenter HelpCenter.io efficiently manages customer-serving knowledge bases, enhancing support through AI-driven search, dynamic FAQs, and customizable templates, all with GDPR compliance.

Echowin echowin employs AI employees to handle communications, manage tasks, and engage customers, improving efficiency across channels. Multilingual support and seamless integrations enhance business processes.

DataOrb DataOrb AI is a multilingual, contextual platform transforming customer interactions into opportunities for growth. It offers verifiable insights across 80+ languages, providing holistic CX intelligence that enhances satisfaction, loyalty, and revenues.

Activechat ActiveChat is an AI-powered platform providing customer service automation and integration, offering tools for chatbots, live support, and workflow efficiency, with rapid setup and unlimited project capabilities.

Mindfields Mindfields specializes in hyperautomation solutions, offering services in RPA, process intelligence, and API-based automation to enhance business processes and drive outcomes.

heronOS heronOS provides AI-based digital workforce solutions, leveraging a combination of over 15 AI technologies for quick deployment, learning capabilities, and seamless integration with business tools.

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Rankings in Customer service & CRM

AI offers huge opportunities for webshops – but which tools truly deliver?

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The initiative RankMyAI helps you navigate the hype with objective data on over 25,000 AI solutions that can make your e-commerce operations more efficient, smarter, and more profitable.

Mapping the Dutch AI Landscape: Key insights from our latest report

Mapping the Dutch AI Landscape: Key insights from our latest report

The Dutch AI sector is evolving at a remarkable pace, with many new tools and companies emerging every year. But where are these AI innovations taking place, which industries are leading the way, and which companies are gaining the most traction?

Disclaimer

The RankmyAI Call & Contact Center Management Ranking is derived from our Overall ranking, which measures the popularity of AI tools based on three key metrics: website traffic, reviews, and investments. The Overall ranking is calculated as the weighted average of the individual rankings for each of these metrics (for more details, see our Methodology page).

Not all AI tools in this ranking are exclusively focused on call & contact center management, as AI tools and companies often provide multiple services beyond this specific application. This ranking does not assess or indicate the quality, effectiveness, or reliability of the listed AI tools. It is solely based on popularity metrics and should not be interpreted as an endorsement or evaluation of their performance.

You are free to use and distribute our ranking, provided that RankmyAI is properly cited as the source (see our Copyright page).